Co-designing Collaborative Care Work through Ethnography
Affiliation: Sapienza University of Rome, IT
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Affiliation: Institute of Sociology of the Czech Academy of Sciences & Masaryk University, CZ
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Affiliation: Aalborg University, DK
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Chapter from the book: Travlou P. & Ciolfi L. 2022. Ethnographies of Collaborative Economies across Europe: Understanding Sharing and Caring.
This chapter focuses on instances of ethnographically informed design of collaborative systems as they emerge from two European projects aimed at developing sociotechnical infrastructures based on more just collaborative practices. We outline and discuss a number of issues related to the importance of language, the relationship between digital and physical public engagement, the caring role of community gatekeepers, and the reconfiguration of sociotechnical infrastructures during the Covid-19 pandemic. Our contribution aims to uncover how ethnographically informed design can support caring-based practices of social collaboration in different contexts.